Contact GTU Furniture — Customer Support

Contact GTU Furniture — We're Here to Help

Have a question about your order, need help choosing the right furniture, or want to learn more about our products? Our customer service team is ready to assist you. We aim to respond to all inquiries within 1 business day.

Get in Touch

📧 Email Us

service@gtufurniture.com
For order inquiries, returns, damaged items, or general questions — email us anytime and we'll get back to you promptly.

📍 Our Location

GTU Furniture
2800 Eastern Blvd
Middle River, MD 21220
United States

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your delivery in real time via FedEx or your assigned freight carrier.

What is your return policy?

We offer a 30-day return policy on all items. Items must be in original, unassembled condition with all packaging intact. See our full Refund & Returns Policy for complete details.

Is shipping really free?

Yes! GTU Furniture ships free on every single order — no minimum purchase required. Most orders arrive within 3–10 business days after shipping.

My item arrived damaged. What do I do?

We're so sorry to hear that. Please email us at service@gtufurniture.com within 7 days of receipt with your order number and photos of the damage. We'll ship a replacement at no charge.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Once an item has shipped, we're unable to cancel it, but you can initiate a return after delivery.

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