Contact GTU Furniture — Customer Support

Contact GTU Furniture — We're Here to Help

Have a question about your order, need help choosing the right furniture, or want to learn more about our products? Our customer service team is ready to assist you. We aim to respond to all inquiries within 1 business day.

Get in Touch

📧 Email Us

cs@gtufurniture.com
For order inquiries, returns, damaged items, or general questions — email us anytime and we'll get back to you promptly.

📍 Our Location

GTU Furniture
2800 Eastern Blvd
Middle River, MD 21220
United States

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your delivery in real time via FedEx or your assigned freight carrier.

What is your return policy?

Our return window is 30 days from shipment from our warehouse. Items must be unassembled, in their original packaging and in resalable condition. The buyer arranges return shipping. Refunds are subject to the original shipping charge, a 20% restocking fee and applicable condition deductions. See our Refund & Returns Policy for complete conditions.

Is shipping really free?

Free shipping does not include every delivery service or return shipping. Large furniture is delivered curbside unless an inside-delivery option has been selected. Most items ship in 1–2 business days and take 3–10 business days after shipment; oversized items may require additional time. Please check the Shipping Policy and contact us about your delivery location and any additional services before ordering.

My item arrived damaged. What do I do?

We're so sorry to hear that. Please email us at cs@gtufurniture.com within 7 days of receipt with your order number and photos of the damage. Under our return policy, a replacement is shipped at no charge upon receipt of the returned damaged or defective item.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Once an item has shipped, we're unable to cancel it, but you can initiate a return after delivery.

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